Frequently Asked Questions
How do I prepare for my carpet cleaning?
Prior to our arrival, we recommend that you thoroughly vacuum all of the areas to be cleaned. Also we ask that you remove as many of the smaller items as possible from these areas, like small chairs, throw rugs, magazine racks, baskets, etc. If we are moving your couches and chairs it may be necessary to vacuum under these items as well.
Do You Move Furniture?
Yes! We will gladly move your furniture; it is included in all of our prices. We can move couches, chairs, and smaller tables. Just let us know when we arrive so we measure accordingly. We will move the furniture, clean the area, and then put back your furniture, placing blocks under the legs if necessary. We do not move China cabinets, dressers, beds, or entertainment centers, but we can clean around these items without damaging them.
How Do You Charge?
We charge by the square foot. If we are cleaning an entire room, we'll measure wall to wall in each direction; multiply them together to get the total area in square feet. Ex: (10' x 10'= 100 square feet) If we are just cleaning traffic patterns around furniture, we'll do our best to measure only the open areas we are cleaning and charge you only for that. You only pay for the actual carpet we clean, so when comparing our prices to another company's remember that some of them charge you for the whole room, whether they clean it all or not! This is how we figure pricing in all of our coupons and specials as well, and we never show up to your home and tell you that your carpet is "dirty" and charge you a higher rate.
What Methods of Payment Do You Accept?
We accept personal checks, cash, money orders, MasterCard, and Visa. Payment is due at time of service unless prior arrangements have been made with the office. If you cannot be home when the job is completed we can take a credit card over the phone and leave you a copy of the receipt.
How long will my carpet take to dry?
In most cases, your carpet will be dry to the touch in about 6 hours. Then it is alright to walk on it with clean socks, preferably. There may be areas that take longer to dry, up to 18 hours in some cases. This is normal, and will not harm your carpet. If we have placed protectors under furniture legs, please wait 24 hours before removing them. To decrease drying time, air movement is key. Open windows at each end of your home and keep your thermostat at room temperature, and don't crank up your heat! Ceiling fans and portable fans can also help to accelerate drying.
What is your service territory?
We service all of Snohomish County. With our offices in Marysville, we have a large concentration of customers in Everett, Stanwood, Camano Island, Arlington, Snohomish and Lake Stevens Washington.